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FAQ

Where is the rest of the jewelry?!
We have moved the website to www.LaurenHaupt.com. Please join us there to view the complete jewelry collection. But, if you see something on this site you love, this shop is still open for business.
Is it possible to order a necklace with a longer chain?
Yes! We would be happy to customize a necklace to fit you best. Please contact us before purchase to confirm the length and style. Most lengthening can be done free of additional cost but in certain circumstances there may be a small fee.
When will my order ship?
All jewelry is made-to-order and will ship within 3-5 days of your purchase. If you need to expedite the process, please contact us first to arrange and confirm. All orders ship USPS First Class mail with Delivery Confirmation.
How will my order be packaged?
All jewelry pieces are packaged and shipped in a cotton-filled jewelry box tied with satin ribbon - they are "gift-ready" for yourself or a friend.
Do you ship internationally?
Yes, but please take note of the following details. All packages are sent USPS First Class Mail International. This is the most economical method of shipping internationally but DOES NOT provide insurance or tracking of the package. While almost all packages arrive safe and sound, we CANNOT be responsible for lost packages. If you would prefer to upgrade to Registered Mail with insurance please contact us first as there is an additional fee. International shipping has been known to take up to SIX WEEKS to arrive. As a business, all customs forms are marked "Other" not "Gift". Any customs fees that may occur at the time of delivery would be at the discretion of your country's tax regulations. Almost all packages arrive free of additional charges, but for more information please contact your local customs agency. This is not information available as the shipper and we have no way of knowing if these fees will even occur and therefore are not responsible for those charges. Returns will not be accepted due to customs fees.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Do you offer refunds or exchanges?
Exchanges are available on most items. Please contact us within 3 days of receiving the item if you would like to make an exchange, which must be postmarked for an exchange within 7 days. Buyer is responsible for return shipping. Returns are not currently offered unless under certain circumstances and will be handled on a case by case basis. Please contact us for if you have any questions.
How should I care for my new jewelry?
All sterling silver is made from quality 925 silver and may tarnish over time depending on air, perfumes, skin acidity, and many other environmental factors. Sterling silver may be polished to restore its shine. The same follows for all 14k gold-filled elements.

Oxidized sterling silver is done by hand and may result in subtle differences of tone and color - it is not a black coating on the silver. The blackened color may fade and change over time creating an aged look.

To sustain the look of your new jewelry it is best to avoid wearing pieces while sleeping, showering, swimming, etc. Store the piece in the plastic bag it was shipped in while not wearing.
Do you offer wholesale or do consignment?
Yes! There is nothing better than to offer customers the chance to see our jewelry in person. Please contact us at shop@laurenhaupt.com for more information.